I'm more than pleased with this store as it has delighted me thus far. I am proud to shop there and will keep my business with them as they are truly a remarkable team.
Today I had to purchase a wet/dry vac and it's accessories thanks to some minor flooding in my basement. Once I got home I discovered on e of the attachments I bought was the wrong size (a size I could not have known without looking at the manual). So, I brought the manual and the attachment back to exchange it for the proper size. The entire customer service area was in what seemed to be melee. Employees were advising customers that the return system was not responding, and that they were looking into it (as they obviously were). At least three employees were actively manning the returns counter during this time. One woman, I could tell, was unfortunately in the middle of a return when the system had crashed. The employees were handling the situation splendidly, as were the obviously dismayed customers. I just had a simple exchange, and even though their system was down, and I lost a dollar on the transaction, I was MORE than happy to be getting the piece that FIT my vac.
I would recommend this place over lowe's anytime. I picked up the necessary items at a very reasonable price for home improvement.
I love Home Depot. I checked online that the material I needed to buy was in stock. Website said 56 pieces, aisle 18, Bay three. I get there there is indeed material in Bay 3, but not the right size. I go to customer service desk, less than one minute later a helpful smiling face asks me how they can help me. They start to walk over to Lumber with me and hand me off to another smiling face, even bigger smile this time, who brings me to the lumber aisle says you're right that's not 6 inches wide. They find someone who works in Lumber he finds a whole pallet of material uses one of those big electric Fork trucks brings it to bay 3, helps me load it to my cart and in minutes I'm home and a very satisfied customer.
I have visited this store three times this week. As a new home owner, and a curious person, I couldn't believe how helpful and friendly the staff were. I had to be guided through the store's layout as it is much different from other Home Depot layouts. I also had multiple employees volunteer their help to guide me to the product I was searching for (as I have yet to know the store).
Was helped in a timely manner and did get what I wanted. It is a lot more inexpensive than Lowe's and a lot more Friendlier than Lowe's. I will be going back there.
The Schenectady Home Depot is a good one. Always has everything I need.
The Home Depot is a US Hardware Store based in Schenectady, New York. The Home Depot is located at 2500 Cambridge Rd, Schenectady, NY 12304, USA.
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