Glenville, New York
I wish to thank the field crew and their foreman "Lamont" for making this project go easy and with professionalism and with cleanliness. Absolutely a great company!!
This is an outstanding company! From my early contact through my entire research to find the correct company to replace my 25 year old roof, this company stood above the rest.
When I first met with Bob Thomas (residential sales manager) I knew this man had the experience and knowledge to handle the task. Bob explained the entire process and made suggestions without the sales pitch. I told him my needs and when I would like the project to start and what I expected. They did exactly that!!!!!
They never provided promised Firestone warranties on either roof for my $30,000 and did not finish on time. They did not repair most roof leaks on the larger roof for my $12,500. They did not make copies of signed contracts; had to take photos of them as my copy. They left a mess that the electricians cleaned up at $85/Hr. They broke up chimney and put pieces down the flu of my oil boiler which is now beyond repair. They left a dock door propped open for months making building insecure.
June 2017
Pete Vernooy
Regarding Tom Hamilton's review. The property in question is a building in the old Naval Storage facility on Rt. 5. We continually told him it needed a new roof but he insisted that we just make repairs. He lives in California and was never present for board meetings, inspections, decisions. We attended in his absence. When he was here he actually spent his nights at one of our foreman's houses. The issues he mentioned were already present (and shown to him) prior to us accepting the task. No debris was left by us and cleaned up by an electrician. The door in question was structurally unsound and always an issue to the point that I did not allow my team to try and access the building via these means. Tom made a horrendous investment and has perpetually tried to blame others for his mistake. Look at our ratings on Angie's list, BBB, and and the fact that Owens Corning has given us their highest rating; Platinum Preferred. As far as the warranty is concerned we told him it was impossible without replacing the entire roof. What company of Firestone's stature would warranty patches over a roof of unknown origin?
Pinnacle Roofing Inc is a US Roofing Contractor based in Schenectady, New York. Pinnacle Roofing Inc is located at 1101 Wedgewood Heights, Schenectady, NY 12306, USA.
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