After reading all of these reviews, I am frightened at the idea of purchasing a vehicle here. Thank you all for your reviews.
Great Customer Service. Everyone was nice, patient, and informative. Before going I read so many bad reviews and was skeptical but since the first time I called (spoke to John) I was treated respectfully and the Car buying process was simplified so much. Even when I went to choose a Car John was patient as he stood in the rain while I looked at each car until I felt good about my decision. What I loved most besides the Customer Service was that everything is done there. So if you have any problems you would bring the car right to their mechanical team and you will not have to wait for the dealership to get you into another mechanic while your warranty is running out. Which is something I had a bad experience with in the past at another dealership. I would definitely recommend Mohawk Auto Center to anyone.
This place has absolutely the worst customer service I have ever seen. Mohawk Auto center turned my car off twice , within a month of each other by accident (making me extremely late for an interview) . I called and spoke with a lady named Monica. She first told me that it wasn't them who shut my car off, but that something was wrong with my car in an extremely rude manner. She ended up putting me on hold for five minutes ,and figured out that they actually did shut my car off . Monica was extremely rude, unapologetic (I missed my interview) and in fact hung up on me. I tried to call back seconds within her hanging up on me, but they said that she left for the day. I pay every week on time, so if Mohawk Auto center wants to keep good business , they'll do some re staffing and treat customers well. For missing my interview , they compensated me a week, which still isn't fair considering that lost a job because they unrightfully shut my car off. I'm surprised that this place even has two stars considering the lack of professionalism.
I have never had a problem with this dealership. They have been more than professional. I bought a Jeep and had some problems that they fixed immediately. The mechanic Nick is absolutely amazing. He works with you and is extremely polite. I will definitely buy from here again. No bad reviews from me. You guys are great.
I just paid off my car from here and every time I made a payment they were kind and informative. I plan on using them again in the future definitely.
Mohawk Auto Center is a US Car Dealer based in Schenectady, New York. Mohawk Auto Center is located at 756 State St, Schenectady, NY 12307, USA.
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